Privacy Policy

This privacy policy sets out and informs you of how Fenêtre francophone uses and protects the information you provide to us, where applicable, when you use this website accessible via the following URL : https://fenetrefrancophone.ch (hereinafter the «Website»).

Please note that this privacy policy may be amended or supplemented at any time, in particular to comply with any legislative (Swiss nLPD, GDPR), regulatory, case law or technological developments. In such cases, the date of the update will be clearly stated at the top of this policy. These changes are binding on the User as soon as they are published online. The User should therefore consult this privacy and cookie policy regularly to be aware of any changes.

I. PERSONAL DATA

Generally speaking, you may visit the Website without providing any personal information about yourself. In any event, you are under no obligation whatsoever to provide such information. However, if you refuse to do so, you may not be able to access certain information or services that you have requested.

As such, the Website may in certain cases ask you to provide your surname, first name, e-mail address, telephone number, company and job title (hereinafter your «Personal Information»). By providing this information, you expressly agree that it might be processed by Fenêtre Francophone for the purposes set out in point 2 below.

In accordance with the General Data Protection Regulation (GDPR) and the new Federal Data Protection Act (nLPD) in Switzerland, we hereby inform you of the following :

1. Identity of the data controller

The data controller is : Stéphanie Viala - Fenêtre Francophone Rue de Connêa 14, 1994 Aproz, Switzerland. Email : info@fenetrefrancophone.ch

2. Purposes of processing

The Website may process your Personal data : (a) for the purposes of providing you with the information or services you have requested (including : course registration, preparation for FIDE/DELF/DALF exams, contact forms) ; and/or (b) for the purpose of collecting information enabling us to improve our Website and our services (in particular through the use of cookies) ; and/or (c) for the purpose of contacting you regarding our training courses and customer support.

3. Recipients

Seule Fenêtre francophone is the sole recipient of your Personal Information. This information, whether in individual or aggregated form, is never passed on to a third party, with the exception of the subcontractors we use for the technical management of the site (secure hosting with Infomaniak Switzerland). Neither Fenêtre Francophone nor its subcontractors will sell your personal data.

4. Retention period

Your Personal Information is retained by Fenêtre Francophone only for the period necessary to fulfil the purpose of collection as set out in section 2 above, which shall in no event exceed 24 months, unless required by law.

5. Data protection rights

You have the following rights regarding your Personal Information, which you may exercise by writing to us at the address mentioned in point 1.

  • Right of access and data disclosure : You have the right to access the Personal Information that concerns you. However, due to security and confidentiality, obligations, your request will be processed subject to proof of your identity (scan of a valid identity document). We are entitled to refuse requests that are manifestly abusive due to their number or repetitive nature.

  • Right to rectification of data : The law entitles you to request the rectification, updating, blocking or erasure of data concerning you that may be inaccurate, incorrect, incomplete or out of date.

  • Right to object : This right may only be exercised where there is a legitimate reason or where the aim is to prevent commercial marketing.

6. Response times

Fenêtre Francophone undertakes to respond to your request for access, rectification or objection within a reasonable timeframe, which shall not exceed 1 month from receipt of your request.

7. Authorised service providers and data transfer

We use authorised service providers (such as Infomaniak for hosting) to facilitate data processing. We have ensured in advance that our service providers have implemented adequate safeguards regarding confidentiality and data protection, particularly when transferring data to third countries, where applicable.

8. Complaints to the competent authority

If you consider that Fenêtre Francophone is not complying with its obligations, you may lodge a complaint with the competent authority. In Switzerland, this is the Federal Data Protection and Information Commissioner (FDPIC).

II. COOKIE POLICY

When you first visit the website, a banner will inform you that information relating to your browsing activity may be stored in files known as «cookies».

1. General information about cookies

Fenêtre Francophone, as the website publisher, may place a cookie on your device to ensure a smooth browsing experience. The information collected (IP address, browsing history) does not identified you by name and is used exclusively to improve the performance of our website and to provide you with tailored content.

2. Setting your preferences

You may accept or refuse cookies at any time.

(a) Cookies exempt from consent : Cookies strictly necessary for the website to function (session, authentication).

(b) Cookies requiring your consent : Third-party cookies (statistics, social media). We use Google Analytics in particular.

(c) Configuration tools : Most browsers allow you to refuse or delete cookies in their settings (Chrome, Firefox, Safari, etc.). Please note that refusing cookies may affect your user experience.

For any further enquiries regarding this policy, please contact us at info@fenetrefrancophone.ch.

Last update : April 2026